Effective Date: 27 May 2025
1. Who We Are
This website (https://royaltieshq.com) is operated by RoyaltiesHQ, a trading name of Consilience Media Ltd.
- Company Name: Consilience Media Ltd
- Company Number: 04214205
- Registered Office: 305 Whitley Road, Unit 5, Whitley Bay, Tyne and Wear, NE26 2HU
- Email: hello@royaltieshq.com
We are the data controller of the personal data you provide when using this website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit or interact with our website.
Note: This policy applies to the marketing website only. The RoyaltiesHQ software platform has separate privacy documentation.
2. What Personal Data We Collect
We collect and process the following types of personal data through this website:
a. Data You Provide Voluntarily
Via contact forms or newsletter sign-up forms:
- Full name
- Email address
- Company name (if provided)
- Any other personal data you include in form messages or enquiries
b. Data Collected Automatically
When you visit the site:
- IP address and approximate geolocation
- Browser type and version
- Operating system and device type
- Referral source (e.g. search engine, social media)
- Pages visited and time spent on site
- Events such as clicks and form submissions
c. Data from Third-Party Tools
We use the following service providers, who may process personal data on our behalf:
| Tool | Purpose | Data Processed | |
|---|---|---|---|
| Google Analytics 4 | Website usage analytics | IP address, device, pages visited, events | |
| Google reCAPTCHA | Spam prevention on forms | IP address, browser fingerprinting | |
| Gravity Forms | Website form collection | Any data you submit in forms | |
| Mailgun | Sending form submission emails | Your email and message | |
| Brevo (formerly Sendinblue) | Email marketing and newsletters | Name, email, marketing preferences |
4. Cookies and Tracking
We use cookies and similar technologies for:
- Analytics (Google Analytics 4)
- Form functionality (Gravity Forms)
- Spam prevention (Google reCAPTCHA)
- Email tracking (Brevo, only if you open or click in a marketing email)
You can manage your cookie preferences via your browser settings. For full details, please see our Cookie Policy (available on request or soon to be published).
5. Who We Share Your Data With
We share data only with trusted third-party processors who help us operate this website. These include:
- Google LLC – analytics and security tools
- Mailgun Technologies, Inc. – email delivery
- Sendinblue SAS (Brevo) – email marketing
- Web hosting and CDN providers – to deliver the site securely and efficiently
All third parties are under data processing agreements and are required to protect your data in accordance with UK GDPR.
6. International Transfers
Some of our service providers (e.g. Google, Mailgun, Brevo) are based outside the UK. When we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
- UK-approved Standard Contractual Clauses (SCCs)
- Adequacy decisions (where applicable)
You can request more information about these safeguards by emailing: hello@royaltieshq.com
7. Data Retention
We only keep your data as long as necessary:
| Data Type | Retention Period |
|---|---|
| Contact form submissions | Up to 2 years |
| Email marketing data (e.g. newsletter sign-up) | Until you unsubscribe |
| Analytics data | Up to 26 months (Google Analytics 4 default) |
| Server logs (security/debugging) | Up to 12 months |
We may retain data longer if required to comply with legal obligations.
8. Your Rights Under UK GDPR
You have the following rights:
- Access – request a copy of your personal data
- Rectification – correct inaccurate or incomplete data
- Erasure – request deletion of your data in certain cases
- Restriction – limit how we use your data
- Objection – object to processing based on legitimate interests
- Data Portability – request your data in a portable format
- Withdraw Consent – unsubscribe from marketing at any time
To exercise your rights, email: hello@royaltieshq.com
We aim to respond within one month. We may need to verify your identity before fulfilling your request.
9. Security Measures
We take appropriate technical and organisational measures to protect your data, including:
- HTTPS encryption
- Access controls for admin areas
- Regular plugin and system updates
- Firewalls and spam filters
- Secure data processing agreements with service providers
However, no website is completely secure. You use the site at your own risk and should not submit highly sensitive information via public forms.
10. Third-Party Links
This website may contain links to third-party websites (e.g. social media, blog articles). We are not responsible for their privacy practices and encourage you to review their privacy policies separately.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via this page or, if appropriate, by email. Continued use of the website indicates acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, contact:
Privacy ContactRoyaltiesHQ (Consilience Media Ltd)Email: hello@royaltieshq.comAddress: 305 Whitley Road, Unit 5, Whitley Bay, Tyne and Wear, NE26 2HUWebsite: https://royaltieshq.com
13. Complaints
If you are not satisfied with our response to your data protection concerns, you may lodge a complaint with the UK Information Commissioner’s Office (ICO):
- Website: https://ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF